Mercantile Bank Limited organized a day-long training on ‘Operational and Compliance Issues of Agent Banking’ at its training institute recently. 

Desk officials from the Agent Banking Division and various branches and sub-branches of the bank participated in the training, reads a press release. 

Adil Raihan, deputy managing director & CSBO of the bank, inaugurated the training. 

In his address, Adil Raihan advised participating officers to fully adhere to the central bank guidelines on agent banking and its operational procedures. He also emphasized strongly on the importance of customer service. 

Faculties of the training institute and officials from the Agent Banking Division of the bank conducted the training sessions. 

Md Enayet Ullah, EVP & head of the Internal Control and Compliance Division, and Darpon Kanti Roy, head of the Agent Banking Division, were also present at the day-long program. Javed Tariq, principal of MBTI, moderated the training program.